Millions of city dwellers use the 12 lines of the public transportation system in Mexico City daily, which connects a large part of the capital and the State of Mexico. Despite its extensive coverage and affordable prices, some users have expressed concerns about the lack of maintenance in the facilities and the slow progress of the trains.
Recently, a complaint has been made public regarding the absence of an emergency ladder in one of the cars, a crucial element in case of risk situations. This incident took place on Line 4 towards Santa Anita, raising questions about whether it was a theft or loss. The disappearance of the ladder, present in all cars of the Mexico City Metro, poses a potential risk in terms of safety.
Following the complaint, the Metro responded that the information had been shared with the relevant area to address the situation. However, every minute that passes without resolving this absence represents a potential danger. Concerned users can submit reports or complaints through various channels, such as by phone or online, providing specific details about the location and the incident.
It is essential to properly document the situation and gather relevant information, such as the car number, the affected line, and the train's direction of travel. Additionally, it is recommended to verify the official accounts on social media when making online complaints, to ensure that communication reaches the appropriate authorities.
The Mexico City Metro is widely used by residents and visitors, being a fundamental pillar in the transportation system of the metropolis.
